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TOTAL MEALS FUNDED FOR STRAY PETS: 259,220

Questions? We're here to help.

Track an order, reach our team, or find a quick answer below.

Where's my order?

Most orders ship within 2 business days. See exactly where your order is.

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Help Center

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Quick Answers

How do I manage my Hero VIP Club membership?

Log in to your account and go to Membership Management, then See More Details. From there you can update your payment card, pause, or cancel. 

 

For step-by-step help, check out the Hero VIP Club section of our Help Center.

Where's my order?

Orders process within 2-5 business days*. Standard US delivery is typically within 10 business days after shipping. You’ll get a tracking email when your order ships, and you can check anytime on our  Track Order page. Orders with apparel and jewelry will arrive in separate packages.

 

*Apparel items are printed-on-demand and take up to 5 business days for production.

Can I change or cancel my order?

Contact us as soon as possible. We'll do our best, but changes and cancellations aren't guaranteed once your order is processing.

How long does shipping take?

Standard US shipping takes up to 10 business days; international orders take 3–6 weeks. Next Day and Two Day shipping are available in the contiguous US, except on apparel, which is printed-on-demand.

Tracking says delivered, but I can't find it

Check around your home, your mailbox, and with neighbors, then allow 3 business days — packages often turn up. Still missing? Contact us and we'll help.

What's your return policy?

Within 90 days you can exchange for store credit or get a refund, and most items don't need to be sent back. Damaged, wrong, or missing items are replaced.

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© 2024 STRĀ | A Project of HomeLife Media, LLC
4130 E. La Palma Ave, Anaheim, CA 92807 United States

© 2024 STRĀ
 

A Project of HomeLife Media, LLC

4130 E. La Palma Ave, Anaheim, CA 
92807 United States